Last updated September 16, 2026
Refund Policy
We only want you to pay for codes you actually receive. Here's exactly how refunds work.
Activations
If no SMS arrives before an activation expires, the full price returns to your balance automatically. You can also cancel before an SMS arrives for an instant refund.
Once an SMS has been received, the activation is complete and can't be refunded.
Reported numbers
If a service rejects a number — for example because it's already registered — report it before an SMS arrives and you'll be refunded immediately.
Rentals
Rentals can be cancelled for a full refund within 20 minutes of purchase if no messages were received. After that they're non-refundable, but you can extend them at any time.
Deposits
Unused deposited balance can be refunded to the original payment method within 15 days of the deposit, minus any payment-processor fees, if you have a valid reason — for example the Service isn't working for you, numbers for the service you need aren't available, or you deposited by mistake. Bonus credit is non-refundable.
We may decline a request made after those 15 days, one that gives no reason, or one from an account suspended for abuse.
How to request a refund
Open a ticket from the Help center with your deposit reference and the reason for your request. We review refund requests within 3 business days.